Virtual Reference Desk

To reserve a study space or computer in the Brookhaven Library, use the Dallas College Appointment Booking website. Go to the Back to Campus Guide for details about returning to campus.

Virtual Reference Directions

1. Click on the link to Brookhaven Library's Virtual Reference Desk.
2. Type in your name (just your first name is okay).
3. Click on the Join Session button.
4. The first time you join a session on a computer/mobile device, you will be asked to test your audio and video (microphone and camera).

You do not have to use audio or video in your session. Session audio/video options are below.
Audio/Video Options. Your microphone and camera will be off when you enter a session. 
 

Audio and Video. Click on the microphone and camera to share video and share audio during your session.

Audio and Video Selected

 

Audio Only. You can share audio only by clicking on the microphone icon but not the camera icon.

Audio Only Selected

 

Chat (No Audio or Video). You can leave both audio and video turned off and chat (type text only) in your session.

For this option, click on Open Collaborate Panel to the right.

Chat with No Audio or Video Selected


Tutorial: Click on the Tell Me About Collaborate link (left side), if you would like more information about using this program.


During Virtual Reference Hours, you will see a librarian's name at the bottom left side of the session window.

Virtual Reference Desk Hours

MondayThursday: 8:00 a.m. – 8:00 p.m.

Friday: 9:00 a.m. – 2:00 p.m

Saturday:9:00 a.m. – 2:00 p.m

Sunday: Closed


If Virtual Reference is closed, you will see the following message.

Uh-oh Something Went Wrong Message


Please visit the desk during open hours or email Ask-a-Librarian.

Email Assistance

If the Virtual Reference Desk is not available or you prefer emailing a librarian for assistance, please use the link below.